Contact
Talk to a real human at VIALYX™.
No chatbots. No ticket queues. Just a small, protocol-aware team ready to help you store what matters — privately and properly.
Business email
info@vialyx.shopOrders, protocol questions, warranty, partnerships and press — all handled at this address.
What to expect
Support the way it should be.
Every email is answered by a real person on our team. No bots, no templates.
Your protocol is personal. Messages are handled confidentially by trained staff.
UK, EU, US and beyond. We support customers across every timezone.
Our team understands GLP-1, peptides, TRT and cold-chain storage questions.
Support hours
Mon – Fri · 09:00 – 18:00 GMT
Weekend messages are answered first thing Monday.
Order & shipping
Tracked worldwide — UK 2–5 days · EU 4–8 · US 5–10
Include your order number for the fastest reply.
Warranty & returns
2-year warranty · 14-day returns, no questions asked
We handle the paperwork. You keep your routine.
Prefer to email directly? info@vialyx.shop